Private Policy

Last updated: 17 October 2025

This Privacy Policy describes how Divya Prema ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website www.divyaprema.com (the "Website"), make a purchase, or otherwise engage with our services.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

The data controller responsible for your personal information is:

Divya Prema
Email: divyaprematherapies@gmail.com
Country: United Kingdom

2. Information We Collect

We may collect and process the following types of personal information:

Personal Identification Information: Name, email address, and contact details.
Payment Information: Billing address, payment details (processed securely via third-party payment providers; we do not store full card information).
Technical Data: IP address, browser type, device information, and usage data collected through cookies and analytics tools.
Marketing and Communication Preferences: Your consent to receive newsletters, updates, and promotional materials.
Other Information: Any personal data you choose to provide through contact forms or email communication.

3. How We Use Your Information

We use your personal information for the following purposes:

To process payments and deliver purchased products or services.
To communicate with you, including responding to enquiries and providing customer support.
To send marketing communications where you have consented to receive them.
To improve our website, services, and customer experience through analytics and feedback.
To comply with legal obligations and protect our legitimate business interests.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

Consent – when you voluntarily provide information or opt in to receive communications.
Contract – when processing is necessary for fulfilling a contract with you (e.g., purchase of digital products or services).
Legal Obligation – when processing is required to comply with applicable laws.
Legitimate Interests – for purposes such as improving our services, marketing to existing customers, and ensuring website security.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
When data is no longer needed, it will be securely deleted or anonymised.

6. Sharing of Personal Information

We do not sell or rent personal information to third parties.
However, we may share data with trusted service providers who assist us in operating our business, including:

Payment processors (e.g., Wix Payments, PayPal)
Email marketing platforms (e.g., Wix Email Marketing or equivalent)
Analytics providers (e.g., Google Analytics, Meta Pixel)
Web hosting providers (Wix.com Ltd.)

These third parties process your data only in accordance with our instructions and applicable data protection laws.

7. International Data Transfers

As our website is hosted on Wix.com Ltd., your personal information may be transferred to and stored on secure servers located outside the UK or European Economic Area (EEA).
Wix maintains compliance with GDPR requirements for international data transfers through approved contractual clauses and other safeguards.

8. Cookies and Analytics

Our website uses cookies and similar technologies to:

Enhance website functionality and user experience
Analyse traffic and user behaviour
Track marketing performance

You can manage or disable cookies through your browser settings. For more information, please refer to our Cookie Policy.

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access, correct, or delete your personal data
Withdraw consent for data processing at any time
Object to processing based on legitimate interests
Request data portability
Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

To exercise any of these rights, please contact us at divyaprematherapies@gmail.com.

10. Marketing Communications

If you have subscribed to our mailing list, we may send you newsletters and promotional updates.
You can opt out at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

11. Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.
However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

12. Third-Party Links

Our website may contain links to third-party websites (e.g., embedded social media, video platforms).
We are not responsible for the privacy practices of these websites and encourage you to review their policies before providing personal data.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.
Continued use of the website after changes are posted constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact:

Divya Prema
Email: divyaprematherapies@gmail.com
Website: www.divyaprema.com
United Kingdom